Facebook can be a windy road to navigate. It’s important to have a road map you can trust. Our analysts dig deep to discover what really makes your fan tick -- because real insights go beyond “post between 11 a.m. and 2 p.m.”
When you get customer complaints, you need to act fast. But speed isn't enough. You need a team of folks who are smart enough to de-escalate the big problems, quash the little ones, and maintain harmony through it all.
Good community managers know what your next post is going to be. Great ones know what the next six months should look like. We work with clients to create a posting schedule that helps make impressions, sales, downloads, or a mix of all three.